Are you considering bringing an managed services provider on board? Or perhaps you already have one. Either way, for you to truly benefit from your relationship with an MSP, you need to build a solid bond with them. As an MSP who has been in this business for a long time, we can tell you the three important steps to help you get there.
Share, Share, Share
Wahaya IT is your IT doctor. Just as you would share everything about your health with your doctor, you need to share everything related to your business that impacts your IT with Wahaya IT. Please give us an overview of your business and answer questions such as:
- What do you do as a business?
- Who are your key clients?
- Which industry verticals do you serve?
- What are your peak and lull seasons? (If you have them)
- What are the core regulatory codes that apply to you based on the industries you work for?
- What are your business expansion plans for the near future and in the long run?
Sometimes clients shy away from discussing all these things because they don’t trust the MSP enough. There is a fear of the MSP sharing business plans and other confidential information with their competitors. Wahaya IT works best with clients who can trust. When you depend on us with your business’s lifeblood–your IT infrastructure, you should be able to trust us with your plans for your business.
Let’s Talk Often
While it’s great that you outsource your IT completely to us, we still need to meet and talk. Your business needs may change over time, and we don’t want to be caught off-guard. We know you are busy but set some time aside every month or even every quarter to catch up with us and discuss your IT challenges and needs.
Take Us Seriously
Your IT is our business, and we take our business very seriously. So, when we tell you something, such as–to implement strong password policies, limit data access, upgrade antivirus, etc., please take notice!
Teamwork forms the core of any successful relationship. The same holds for your association with Wahaya IT. Trust us, pay attention and hear us out. We will be a great contribution as your managed services provider.
